FAQ’s

Holiday Cake & Bakery Orders

Cakes and bakery items for pickup on or before December 24th can be ordered until 5:00 PM on Friday, December 21st. Any orders placed after 5:00 PM on Friday will be for pickup on or after Wednesday, December 26th, 2018.

Holiday Hours.

Price Changes.

In an effort to grow and improve we may raise our prices. Our prices are subject to change without notice.

Order Cancelations and Changes.

We respectfully request that you not make any changes to your order or cancel your order within 72 hours of pick-up or delivery. We begin working on your order days before. We plan, design, schedule people, gather ingredients and begin producing the details that will make up your entire order. We’ll do our best to accommodate changes made before 72 hours. Please email or call Copenhagen Bakery and request to speak to a cake specialist. Only a cake specialist can confirm changes or cancelations for your order. Cancelations made 72 hours prior to delivery or pickup will be given a store credit.

After 48 hours deserts may lose their freshness. Cakes that are not picked up from the bakery will be held for 48 hours then disposed of.

If an order is undeliverable, due to customer error in the delivery information, the cake will be taken back to Copenhagen Bakery and held for 48 hours or until the customer confirms the correct delivery information. Whichever occurs first. You may be charged an additional delivery fee for the second delivery attempt.

Holiday Hours.

We’re always closed on the following Holidays…

  • Closed for Thanksgiving.
  • Closed on Christmas Day.

Do you have any gluten free items?

In our restaurant, some salads and steak can be made gluten-free for you. Please ask your server.

Tap here to place an order online for gluten-free bakery items.
To see a list of gluten-free bakery items at Copenhagen Bakery & Cafe Tap the picture below.

NOTICE: Gluten free items are NOT made in a gluten free enviorment.

Gluten Free items Bakery items.

In the bakery, we have several gluten-free items such as our Sarah Bernhardt. Please ask one of our associates.

Do you have any sugar free cakes, pastries, or cookies ?

No, we don’t have any sugar free items.

What’s the difference between Copenhagen’s Specialty Cakes and our Special Occasion Cakes?

Specialty Cakes are baked fresh most days at Copenhagen Bakery. Specialty Cakes are our Princess Cake, Romanoff Cake, Mushroom Cake, Niagra Falls Cake, German Chocolate Cake, Chocolate Rasberry Cake, and our Carrot Chiffon Cake.

Our specialty cakes are what Copenhagen Bakery is known for. We usually have a good selection of 8″Specialty Cakes in stock early in the day. We may sell out so please order ahead.

Order online at least 24 hours in advance to reserve your cake.Tap here to order a Specialty Cake online for pickup or delivery.

Please allow a minimum of 24 hours for online orders and custom orders. Need a cake faster? Sometimes, on short notice, We’re able to customize one of our specialty cakes with a message written in icing and buttercream roses (no charge). Please call the bakery and ask to speak to a Cake Specialist to see if we can accommodate your cake order on short notice. Ph: (650) 342-1357

Special Occasion Cakes

Special Occasion cakes are custom made cake art from your idea, theme, drawing, or picture. It takes time to manifest your idea into edible art. Tap the links below to get a quote for a custom-made cake, order your custom made cake, or schedule a tasting appointment.

  • Get a Custom Cake Quote.
  • Order a Custom Cake.
  • Tap here to schedule a wedding cake tasting.

Q: How quickly can I get a custom made cake?

It depends on the cake you want and how quickly you want it. For online orders a minimum of 12-24 hours is required to produce and decorate one of our specialty cakes.

For a highly decorated Custom Cake art please allow 48-72 hours minimum. Tap here to get a Custom Cake Quote.

Need a cake quicker than 12-24 hours? We usually have an assortment of cakes already baked fresh that day. If our cake decorator is available on short notice, we can write whatever you like on one of our baked today specialty cakes. In whatever color icing you desire. We can add buttercream roses in your choice of colors. All at no extra charge. We can print your favorite photo as an edible image in icing. We’ll place your edible image on top of your cake. There’s an upcharge for edible images.

Email or call and ask for a cake specialist to see if we can accommodate you on short notice. Ph:+1 (650) 342-1357

Tap here to see our Specialty Cakes.

Tap here to get a Custom Cake Quote.

Q: How quickly can I get a cake?

It depends on how elaborate your cake is and what ingredients you requested.

Most Online orders for specialty cakes can take 12-24 hours to process depending on the cake.

Custom made highly decorated cake art usually takes 72-48 hours to produce.

Need a cake in less than 24 hours? Our cake department may be able to accommodate you. We may have some baked today specialty cakes in stock. If a cake decorator is available on short notice, a message can be written on your specialty cake with colored icing. Add buttercream roses in your choice of colors. All for no extra charge. Please call the bakery and ask to speak to a cake specialist if you need something in less than 24 hours. Ph:+1 (650) 342-1357

Please allow a minimum of 12-24 hours processing for purchases made on our online store.

Holidays are the busiest at Copenhagen.

We may stop taking orders several days before the holiday because we sold out. Order ahead to ensure you have your favorite Copenhagen Bakery treats this holiday.

Can you do a custom cake on short notice?

Sometimes we can create a special cake for you in less than 48-72 hours.  We usually have some Specialty cakes, baked that morning and usually in stock early in the day. We can write whatever you like on your cake in any color icing we have. We can put buttercream roses on your cake in any color you like. No charge. For a fee We can print your favorite photo and place it as an edible image on top of your cake. Please email us at info@copenhagenbakery.com or call the bakery and ask to speak to a cake specialist.

For custom cakes please allow a minimum of 48 to 72 hours to process your custom cake order. The more time we have to create your cake dreams the better.

Tap here to request a custom cake quote.

Online bakery orders for most items usually take 12-24 hours to process. If your order is placed later in the day it may not be ready for pick-up the next day. Please email or call and speak to one of our cake specialists to see what we can do for you on short notice. Ph:(650) 342-1357

How quickly can you turn around a custom cake, catering, or a big bakery order?

Specialty Cakes, bakery items, and dessert orders with less than 24 hours between order and pick up or delivery may not be ready the next day. For custom cakes and large orders, 48 to 72 hours is required depending on your order. Please email us at info@copenhagenbakery.com or call and speak to one of our cake specialists.

What to bring to your tasting appointment.

It’s helpful to put together a design packet with the elements from your event. For example; Your invitations, color swatches, a piece of jewelry, wedding dress, floral centerpieces.
Tap here to request a consultation/tasting appointment

Bring a design element packet including color swatches, fabric swatches, textures, beads, and lace.

Tap here to schedule a tasting appointment.

How quickly can I get a custom made cake?

It depends on the cake you want. We make your cake dreams come true but it takes some time to make edible art. In most cases 24-48 hours. If you need something on short notice please call the bakery and take to a cake specialist to confirm your timeline. We also may have an assortment of cakes already baked. But they can sell out quick so please call ahead to confirm.

Do you offer tasting appointments for wedding cakes?

Yes, we do. Tap here to request a tasting appointment.

Fifty minutes is set aside for your wedding cake consultation/tasting appointment. You’ll try some cake samples while we discuss your options and answer your questions. Please allow for plenty of time to find parking in Burlingame and walk to the bakery. We like to schedule tasting appointments back to back. If you arrive past our scheduled start-time we may have less time to plan your special cake. Please tap here to request a consultation/tasting appointment at Copenhagen Bakery.

Can we send you a photo of a cake we like?

Yes, please. You can send us a picture of a theme, color swatch, or object to help us see the design and color scheme you desire. Please attach your photo to your order at checkout, on the quote request form, or on our custom cake order form. You can email your picture to info@copenhagenbakery.com If you email the photo, please include your phone number, order number, or quote number in the email.

How many days in advance do I need to order my custom cake?

The more time you give us the better. Forty-eight to seventy-two hours is usually the minimum to process most custom cake orders.  Tap here to request a custom cake quote.

Online orders of our baked fresh daily specialty cakes take at least 24-48 hours to process. Specialty cakes can be customized and decorated with a special message written in your choice of colored icing. You can have buttercream roses in your choice of color placed on your cake. All for no charge. We can print your favorite photo as an edible image in icing. We’ll place your edible image on top of your cake. There’s an upcharge for edible images. Tap here to request a custom cake quote. You can email us at info@copenhagenbakery.com or call the bakery and ask to speak to one of our cake specialists to find out how much time it will take to create your cake art.

Do you deliver?

Copenhagen Bakery delivers our delicious cakes, pastries, and catering throughout the San Francisco Bay area.

Burlingame, Hillsborough, San Mateo, Millbrae, San Bruno, San Francisco, South San Francisco, Foster City, Pacifica, Half Moon Bay, Woodside, Atherton, Palo Alto, Mountain View, Cupertino, Marin, Orinda, Lafayette, Moraga, Walnut Creek, Los Gatos, Saratoga, Campbell, and San Jose are a few of the cities we deliver coffee cakes, wedding cakes, and catering to.

At checkout you’ll be able to select delivery for your Bay Area city.

Delivery and on-site setup costs will vary. It will be based on distance and setup time.

Tap here to place your order from our online store.

What are your shipping options?

Coffee cakes, certain pastries, and bread can be shipped FedEx. Most people in California and Oregon choose Two-Day FedEx Ground.  Cakes and catering can be delivered by us throughout the San Francisco Bay area. You can always pick-up your order at Copenhagen Bakery at 1216 Burlingame Avenue in Burlingame, California during business hours. Shipping to the East Coast and Midwest goes overnight to ensure everything arrives fresh. For items other than coffee cakes please call the bakery and speak to a shipping specialist to obtain a quote.

What is the soup of the day?

  • Monday: Chipotle Roasted Red Bell Pepper with Chicken, Potato Leek, and/or Minestrone soup.
  • Tuesday: Cream of Spinach and/or Chicken Fusilli
  • Wednesday: Cream of Mushroom and/or Navy Bean with Ham.
  • Thursday: Turkey Barley and/or Tomato Basil.
  • Friday: New England Clam Chowder and/or Split Pea with Ham.
  • Saturday: Southwestern Grilled Chicken with rice and/or Cream of Asparagus.
  • Sunday: Indian Curried Lentil and/or New England Clam Chowder.

Note: We may substitute another soup for the soup listed.

What hours is Copenhagen Bakery & Cafe open?

Bakery Hours
Monday-Saturday: 6:00am-9:00pm
Sunday 7:00am-9:00pm

Restaurant Hours
Breakfast:
Weekdays: 6:30am-1:30pm
Weekends (Saturday and Sunday): 7:00am and 2:30 pm.

Lunch:
Mon-Sun: 8:00am-4:00pm

Dinner: Tues-Sun 4:00pm-9:00pm
Closed for Dinner on Monday

We’re always closed on the following days…

  • Closed for Thanksgiving.
  • Closed on Christmas Day.